Quick answers about buying on a multi-seller electronics marketplace. Still stuck? The Help center links to the full pages.
Orders
Why was my order split into several shipments?
Your basket can hold items from several sellers. Each seller ships its own items, so a single order can arrive in several parcels at different times. You pay once and track each shipment from the order.
Several sellers offer the same product. Which one am I buying from?
The product page shows the featured offer plus the other available offers. You can open the full list and pick a different seller on price, condition, delivery speed or rating. The seller you choose is the one that fulfils and invoices that item.
Can I cancel an order?
You can cancel an item before its seller dispatches it. After dispatch, use a return instead.
Delivery
What delivery options are there?
Parcel locker, courier to your door, two-person delivery for large appliances, and click & collect where available. Full details are on the Delivery page.
Can I have parcels sent to a parcel locker?
Yes, pick a parcel locker at checkout for items that fit. Large appliances ship by courier or two-person delivery instead.
How do I track my order?
Open the order in your orders. Each shipment shows its own carrier and tracking once the seller dispatches it.
Returns & claims
What's the difference between a return and a warranty claim?
A return sends a working item back for a refund within 30 days; a warranty claim fixes or replaces a faulty one. They are separate processes. See Returns & claims.
What does "certified refurbished" mean and is it graded?
Certified-refurbished devices are tested, repaired where needed and graded (e.g. Excellent / Very good / Good) by a certified refurbisher. The grade describes cosmetic condition; function is verified and the device carries a warranty.
Payments
Do prices include VAT, and can I get a VAT invoice?
Prices include VAT. For a VAT invoice, add your company name and Tax ID (NIP), e.g. PL 000-000-00-00, at checkout or on the order afterwards.
When am I charged for a multi-seller order?
You are charged once at checkout for the whole basket. Refunds, if any, are issued per item by the seller that handled it.
Account
How do I manage cookie and privacy preferences?
Manage granular cookie preferences on the Privacy page, and your data rights from the same place.
Where do I see my orders and invoices?
Everything is in your orders: order status, shipments, invoices, returns and warranty claims.